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Online File W5.7=20

INTERNET-BASED INTRABUSINESS APPLICATIONS=20

At Chicago=92s United Center=97home of the NBA=92s Bulls and = NHL=92s=20 Blackhawks=97manual inventory systems were replaced with procedures = that take=20 advantage of mobile computing. In November 1999, the concessionaire, = Bismarck=20 Enterprises, deployed throughout the United Center 25 handheld devices = from=20 Symbol Technologies that run the Palm OS and custom applications on an = intranet with Web technology (McDougall, 1999). Bismarck employees can = now=20 inventory a full warehouse of food items in about 3 hours. The company = used to=20 hand-count everything once a month, taking between 48 and 72 hours to = do=20 inventory. With the new system, employees can reconcile inventory = counts right=20 on the spot. The system saves the company about $100,000 a year in = labor (Palm=20 Computing, 2003).=20

Express delivery companies, such as FedEx and UPS, have been = employing=20 handheld wireless devices for several years, but the units were = usually=20 connected to a private network and generally were designed to = serve one=20 vertical industry and to transfer a specific type of data, say, the = location=20 of a package on the road. Today, a new generation of Web-enabled = wireless=20 devices provides delivery employees with this and a variety of other = services.=20 They also, for example, offer customers the ability to track packages = and=20 locate drop-off boxes through Web-enabled wireless devices.=20

Office Depot uses Symbol Technologies SPT 1700 Palm handheld = computers and=20 wireless software in a system that allow drivers to scan any item = loaded on=20 the delivery truck, automatically creating a document viewable on the = company=20 Website. Upon delivery, the driver again scans the item and obtains a = digital=20 signature. Then the driver inserts the handheld into the truck=92s = docking=20 station. The data is sent over a wireless network to the main computer = instantly. Disputes about deliveries are minimized, and self-service = training=20 by customers and employees is mushrooming, saving on CRM costs. =

REFERENCES FOR ONLINE FILE W5.7=20

McDougall, P., =93Wireless Handhelds Speed Inventory,=94 = Information Week=20 (November 8, 1999).
Palm Computing, =93United Center Scores with = Mobile=20 Point-Of- Sale System,=94 = palm.com/enterprise/studies/study15.html=20 (accessed May 2004). =

REFERENCES FOR ONLINE FILE W5.7=20

McDougall, P., =93Wireless Handhelds Speed Inventory,=94 = Information Week=20 (November 8, 1999). Palm Computing, =93United Center Scores with = Mobile=20 Point-Of- Sale System,=94 = palm.com/enterprise/studies/study15.html=20 (accessed May 2004). =

McDougall, P., =93Wireless Handhelds Speed Inventory,=94 = Information Week=20 (November 8, 1999).
Palm Computing, =93United Center Scores with = Mobile=20 Point-Of- Sale System,=94 = palm.com/enterprise/studies/study15.html=20 (accessed May 2004). =