From: Subject: Online File W5.14 Date: Mon, 28 May 2007 08:34:02 +0430 MIME-Version: 1.0 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Content-Location: http://higheredbcs.wiley.com/legacy/college/turban/0471705225/web/online/ch05/w5_14.html X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3028 Online File W5.14

Online File W5.14=20

THE CAPABILITIES OF ONSTAR=20

The OnStar system (onstar.com) uses cellular telephone and = satellite=20 technology to connect a vehicle to a 24-hour service center. The system = is=20 controlled by a simple keypad or voice command. Some of the services = provided by=20 OnStar include:=20

Air Bag Deployment Notification that will contact a service center = if the=20 car=92s air bags are deployed.=20

A voice-activated nationwide wireless calling service.=20

Emergency services and roadside assistance that automatically = locates an=20 automobile and dispatches emergency assistance or roadside help. Or, = if the=20 driver is unable to continue, the service will contact family members = or a=20 taxi.=20

The Personal Concierge, which plans entire trips, makes = reservations, and=20 buys tickets to entertainment events.=20

Route Support, which guides the driver to any destination.=20

Stolen Vehicle Tracking, through which advisors can locate a = stolen=20 vehicle by satellite and contact the police.=20

Remote Door Unlock, by which a driver who is locked out of the car = can=20 have the service send a signal to the car to unlock the doors.=20

Remote Diagnostics, which run a diagnostic test of the engine = while the=20 car is being driven.=20

THE CAPABILITIES OF ONSTAR=20

Air Bag Deployment Notification that will contact a service center = if the=20 car=92s air bags are deployed.=20

A voice-activated nationwide wireless calling service.=20

Emergency services and roadside assistance that automatically = locates an=20 automobile and dispatches emergency assistance or roadside help. Or, = if the=20 driver is unable to continue, the service will contact family members = or a=20 taxi.=20

The Personal Concierge, which plans entire trips, makes = reservations, and=20 buys tickets to entertainment events.=20

Route Support, which guides the driver to any destination.=20

Stolen Vehicle Tracking, through which advisors can locate a = stolen=20 vehicle by satellite and contact the police.=20

Remote Door Unlock, by which a driver who is locked out of the car = can=20 have the service send a signal to the car to unlock the doors.=20 Remote Diagnostics, which run a diagnostic test of the engine = while the=20 car is being driven.=20

Remote Door Unlock, by which a driver who is locked out of the car = can=20 have the service send a signal to the car to unlock the doors.=20

Remote Diagnostics, which run a diagnostic test of the engine = while the=20 car is being driven.=20

Remote Diagnostics, which run a diagnostic test of the engine = while the=20 car is being driven.=20

Remote Door Unlock, by which a driver who is locked out of the car = can=20 have the service send a signal to the car to unlock the doors.=20

Remote Diagnostics, which run a diagnostic test of the engine = while the=20 car is being driven.=20