From: Subject: Online Minicase W1.2 Date: Sun, 27 May 2007 20:25:37 +0430 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_003C_01C7A09D.2FFA4930" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3959 This is a multi-part message in MIME format. ------=_NextPart_000_003C_01C7A09D.2FFA4930 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Content-Location: http://higheredbcs.wiley.com/legacy/college/turban/0471705225/web/minicase/ch01/w1_2.html Online Minicase W1.2 =20

Tellme Networks, Inc. (tellme.com) developed the first=20 voice-activated 511 traveler information line in Utah, setting a = national=20 example for future 511 services to be launched by Department of = Transportation=20 (DOT) agencies on a state-by-state basis in the United States. The 511=20 application is a special case of voice portals (see Chapters 3 and 5), = in which=20 one can access the Web from any telephone by voice.=20

In July 2000, the U.S. Federal Communications Commission officially=20 allocated 511 as the single nationwide number for traveler information, = in the=20 same way callers can dial 411 for directory assistance and 911 for = emergency=20 services. Previously, state governments and local transportation = agencies used=20 more than 300 local telephone numbers nationwide to provide traffic and = traveler=20 information. This marked the first time one number had been accessible = for=20 people to access travel information from anywhere, at any time.=20

The 511 service debuted on December 18, 2001. Simply by using their = voices,=20 callers on regular or cell phones within the state of Utah were able to = request=20 and get realtime information on traffic, road conditions, public = transportation,=20 etc. The answers are generated from the Internet and participating = databases.=20 The Utah 511 travel information line is provided as a free service by = the Utah=20 DOT.=20

During February 2002 Olympic Winter Games, callers were able to = request=20 event schedules, driving directions, up-to-the-minute news and = announcements,=20 and tips for avoiding traffic congestion. Martin Knopp, Director of = Intelligent=20 Transportation Systems, Utah DOT, said, =93As the national 511 working = group has=20 stipulated, voice recognition is the way for callers to access = information on=20 511, and it was important for us to be the first state to provide this=20 capability. In addition, there was no up-front capital cost, and we were = able to=20 leverage the same information and investment we had made in our regular = Web=20 infrastructure=94 (quoted at tellme.com, accessed May 2002).=20

Tellme Networks is revolutionizing how people and businesses use the = telephone by fundamentally improving the caller experience with Internet = and=20 voice technologies. Tellme enables businesses and governments to delight = and=20 empower their callers while slashing costs and complexity. =93The phone = is the=20 ideal medium to make government services available and accessible to the = general=20 public,=94 said Greg O=92Connell, Director of Public Sector Operations = at Tellme.=20 =93511 is a new wave in public information access=94 (quoted at = tellme.com).=20

Source: Condensed from tellme.com (accessed May 5, = 2002).=20

Questions for Online Minicase W1.2

  1. Enter tellme.com and find more information about this case. = Summarize the benefits to the users.=20

  2. What is the role of tellme.com? What Internet technology is = used?=20

  3. Can this application be classified as m-commerce? As l-commerce? = Why or=20 why not?


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