From: Subject: Online Minicase W1.1 Date: Sun, 27 May 2007 20:24:44 +0430 MIME-Version: 1.0 Content-Type: multipart/related; type="text/html"; boundary="----=_NextPart_000_0037_01C7A09D.103F6C10" X-MimeOLE: Produced By Microsoft MimeOLE V6.00.3790.3959 This is a multi-part message in MIME format. ------=_NextPart_000_0037_01C7A09D.103F6C10 Content-Type: text/html; charset="iso-8859-1" Content-Transfer-Encoding: quoted-printable Content-Location: http://higheredbcs.wiley.com/legacy/college/turban/0471705225/web/minicase/ch01/w1_1.html Online Minicase W1.1 =20

Rising fuel costs during 1999 and 2000 created a pressure on the = airline=20 industry. The fuel price increase came quickly and was unanticipated. = For Qantas=20 Airways, Australia=92s largest airline, this was just the beginning of = dif-=20 ficulties. The airline also had to deal with two new domestic = competitors,=20 Impulse and Virgin Blue, and with higher user fees at Sydney Airport. On = top of=20 this the airline faced the need to upgrade its fleet, replacing aging = aircraft=20 and buying new 500-seat planes. Also, the economy in Australia slowed = down in=20 2000, and the Australian dollar was sinking. Finally, corporate clients = managed=20 to find or negotiate low ticket prices by using computerized planning = models and=20 the Internet. The problem was this: Could Qantas, the world=92s = second-oldest=20 airline, survive?

Qantas decided its salvation lay partially in IT. In addition to = traditional=20 responses such as buying fuel contracts for future dates, Qantas took = major=20 steps to get into e-commerce:

Business-to-Business Initiatives

Business-to-Consumer Initiatives

Other Initiatives

Strategic Alliances

Leading an old-economy company into the digital economy is not easy. = It=20 means interfering with power structures and fitting new-economy strategy = with=20 old-economy ways. But Qantas knew that this must be done, and did not = expect=20 results overnight. To implement all EC initiatives will take years and = hundreds=20 of millions of dollars. Yet, as early as 2003, Qantas expects to reap an = estimated savings of $85 million (Australian) per year in reduced = communications=20 and advertising costs. Also, it expects to increase revenue by $700 = million=20 (Australian) annually from nontravel sales. Many airlines, including = United=20 Airlines (ual.com) and Cathay Pacific (cathaypacific.com), = are=20 involved in similar projects.

Sources: Compiled from Financial Review, August 11, = 2000;=20 Australia BRW, August 25, 2000, and May 5, 2000; and Qantas=92s media = releases,=20 September 14, 1999.=20

Questions for Minicase W1.1

  1. Identify all the business pressures cited in additional business = pressures=20 you think (see fortune.com, and theeconomist.com).=20

  2. Identify the responses taken by Qantas. Look for additional = responses at=20 qantas.com (press releases) and in the Australia financial review=20 (afr.com.au).=20
  3. Relate Qantas=92s responses to the critical responses suggested in = the=20 chapter.=20

  4. Which of the responses are supported by information systems?=20

  5. Notice that Qantas has e-commerce buying and ecommerce selling = projects.=20 Find the benefits of such activities (use cio.com, fortune.com, and=20 ariba.com).


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